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Our commitment to you

At Moneyto Ltd. each of our customers is important to us, and we believe you have the right to a fair, swift and courteous service at all times. Unfortunately this sometimes does not happen, and we like to know about it.

The MoneyTo Limited Complaints Procedure

1) We will acknowledge your complaint within 5 working days of receipt of your complaint info@moneyto.co.uk or call our to Offices

2) We will investigate your complaint and endeavour to send a final response to you within 10 working days of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.

3) We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.

4) If more than 8 weeks from the date of your complaint has past and you haven not received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you may have the right to ask the Financial Ombudsman Service to review the matter. Please write to:

Financial Ombudsman Service (FOS) South Quay Plaza,
183 Marsh Wall,
London,
E14 9SR,
or telephone 0845 080 1800

Or Email them at complaint.info@financial-ombudsman.org.uk
Or go to their website at financial-ombudsman.org.uk
You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.