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F.A.Q.

Website registration and documents:

Q: How do I register with Moneyto?

A: To register and send money with Moneyto, you need to complete a simple one-time identification procedure. Please upload your Selfie, an Identification Document and a proof of address in your personal MoneyTO account. If you have any problems with uploading documents you can write us an e-mail to [help@moneyto.co.uk](mailto:help@moneyto.co.uk) or to call us on +44 (0) 2032912628.

Q: Why do I need to provide my documents?

A: To prevent money laundering and other criminal activities, and ensure compliance with the UK (FCA and HMRC regulation) and EU laws, Moneyto can request a copy of your proof of identity and other documents confirming your address and source of income.

Q: What can I use to confirm my identity?

A: You can use your passport, EU/EEA national identity card, the UK and EU driving licence or residence card (accompanied by the passport) as a proof of your identity.

Q: What can I use as a proof of address?

A: You can use:
  • Bank statement (less than 3 months old)
  • HMRC self-assessment letters or tax demand dated within the current financial year
  • Utility Bill – Gas, Electricity, Water, Telephone (Not mobile phones)
  • UK Full Driving Licence
  • Current Council Tax Bill/ letter
  • NHS Medical card or letter of confirmation from GP’s practice of registration with the surgery
  • Benefit letter/Adjustment letter
  • Electoral Register entry
  • Original mortgage statement from a recognised lender issued for the last full year

Q: How do I send the copies of my documents to you?

A: Use your mobile phone or tablet, log into your MoneyTO account and make a selfie + a photo of your Identification document + a photo of your proof of address and upload them into your account. For any inquires you can call us on + 44(0) 2032912628. You will need to complete the Identification procedure just once

Sending money

Q: To what countries can I send money online with Moneyto?

A: Moneyto lets you send money online to 34 countries from the UK and 26 countries from Europe, where transfers can be picked up in cash at over 100,000 payout locations. The list of countries you can send money to from the UK: Moldova, Russia, Albania, Armenia, Belarus, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Georgia, Germany, Greece, Israel, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Mongolia, Slovakia, Tajikistan, Turkey, Uzbekistan, Vietnam, Ecuador, Venezuela, Peru, Bolivia, Brazil, Colombia, Dominican Republic and Portugal. The list of countries you can send money to from EU: Moldova, Russia, Albania, Armenia, Belarus, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Georgia, Germany, Greece, Israel, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Mongolia, Slovakia, Tajikistan, Turkey, Uzbekistan, Vietnam. The list of the countries you can send money to with Moneyto will be supplemented, for more information please visit: [moneyto.co.uk](/).

Q: What currencies can I send?

A: From the UK you can only pay your transfer in pounds sterling, from Europe — in euros. At the same time, you can choose the payout currency which depends on the country you are sending money to. To find out about the choice of currencies in recipient’s country, please visit: [moneyto.co.uk](/), select recipient’s country and click the tab to the right of the Recipient Gets field. A pick up list will open with the list of currencies available in the country you selected.

Q: How much is your commission?

A: To find out the amount of our commission, please select country, enter the amount and choose currency at: [moneyto.co.uk](/). For our complete price list, please visit: [moneyto.co.uk/commissions](/commissions).

Q: What rate will you use to convert funds into another currency?

A: To find out the exchange rate of desired currency, please select country, enter the amount and choose currency at: [moneyto.co.uk](/). After that, you can check the fee per transfer and exchange rate.

Q: Is there a limit on the amount I can send online?

A: You can send up to £5000/€3000 in one transaction. The minimum amount you can send is £5/€5.

Q: Can I use my spouse’s card to send money online?

A: To prevent money laundering and other criminal activities, and ensure compliance with the UK and EU laws, Moneyto only allows sending money from the personal card of the sender.

Q: What do I do if I made a mistake in recipient data?

A: If you made a mistake in recipient data when you sent money online, please contact Moneyto support without delay. With any questions you might have, please contact us by phone: +44 (0) 2032912628, email: [help@moneyto.co.uk](mailto:help@moneyto.co.uk) or via the official [Moneyto Facebook page](https://www.facebook.com/moneytotheworld/).

Receiving money

Q: How soon will the recipient get the money?

A: A money transfer sent via Moneyto in most cases, is available to the recipient in cash as soon as the transaction is finalised on our website. On average, the delivery time of the transfer is from 5 minutes.

Q: Where can the recipient get the money?

A: Money sent via Moneyto using any VISA or Mastercard is immediately available for pickup in cash at any payout location. For a full list of locations, please visit: [moneyto.co.uk/payout](/payout).

Q: What do I need to receive a transfer?

A: In order to receive a transfer at any pay out location, the recipient must show the ID, the proof of address, and money transfer control number (payment key), amount of money, currency and full name of the sender along with the relationship between parties and purpose of the transfer. In order to receive money into your bank account , you should upload a selfie + Identification document + Personal Bank statement (to which you want receive the money) and the transfer number, amount of money, currency and full name of the sender along with the relationship between parties and the purpose of the transfer.

Q: What are your hours of operation?

A: For the hours of operation of your nearest Moneyto office, please visit [moneyto.co.uk/contacts](/contacts). For the hours of operation of our partners in other countries where you can pick up Moneyto transfers, please visit the [Payout Locations](/payout) section of our website.

Q: Why does Moneyto only pay in US dollars or Euros instead of national currency in certain countries?

A: Moneyto only pays in national currency in a limited number of countries. To find out about the choice of currencies in recipient’s country, please visit [moneyto.co.uk](/), select recipient’s country and click the tab to the right of the Recipient Gets field. A pick up list will open, with the list of currencies available in the country you have selected. The list of available currencies is regularly supplemented.

Q: I did not find the answer to my question. How do I contact you?

A: Moneyto will be happy to provide support in your language. With any questions, please contact us by phone: +44 (0) 2032912628, email: [help@moneyto.co.uk](mailto:help@moneyto.co.uk) or via the official [Moneyto Facebook page](https://www.facebook.com/moneytotheworld/).

Moneyto account

Q: Why do I need a Moneyto account?

A: Your personal account adds extra convenience to your further transfers. Authorized users can: - Save their time when sending the transfers - View the history of transactions and track their current status - Use previous transfer as a template for sending a new one - Check the status of the transfer - Receive special offers from Moneyto - Upload documents when requested

Q: How do I access my account?

A: 1. To log in to your account, Log in on our website or use the following link: [account.moneyto.co.uk](https://account.moneyto.co.uk) 2. Enter your phone number 3. Enter the confirmation code from the text message you receive on your phone

Q: I can’t access my account.

A: If you are having a difficulty logging in to your account, please contact Moneyto support. To get support, please contact us via phone: +442032912628 , email: [help@moneyto.co.uk](mailto:help@moneyto.co.uk) or the official [Moneyto page on Facebook](https://www.facebook.com/moneytotheworld/).

Q: Can I let anyone else use my account?

A: No. Only you can use your account. Your friends and relatives need to create their own Moneyto accounts.